Email Setup in Rocketship

Rocketship has three options for email setup. You can choose whichever best suits your needs.

Rocketship Email

This is Rocketship's built in email service. Depending on your plan you have between 5 and 20 email addresses you can use with your site. Setup is very straightforward but requires you to be using a Custom Domain with your Rocketship site.

Step One - Create your email address(es)

Once you have set up a custom domain you need to click the email icon in the tool bar and create new email addresses.

Step Two - Test and check for new emails 24 hours later

Once you have created your email and our servers have had a chance to intercept email coming to that address, you should check your inbox to see if you've been receiving mail.
Your login for your email is your email address as the username and the password you chose when you created that particular email address.
If the address you created is one you've been using for a while, it should start to pick up any new mail once the DNS settings and MX records have had a chance to switch to the Rocketship servers.

Step Three - If you're using an email client such as Outlook or Apple Mail, setup your POP and SMTP settings

The POP and SMTP settings for Rocketship mail are as follows:

POP = incoming.mail.launchrocketship.com port setting: 110
SMTP = outgoing.mail.launchrocketship.com port setting: 25, 587, 8025, or 2525

The IMAP and SMTP settings are as follows:

IMAP = imap.mail.launchrocketship.com port setting: 143
SMTP = outgoing.mail.launchrocketship.com port setting: 25, 587, 8025, or 2525

You should not have SSL checked (typically in your "Advanced" settings) as we do not require it.

Your username for your account is your email address as the username and the password you chose when you created that particular email address.

What is a Virtual Email Address?

A virtual email address is an alias that you can create to forward email to one of your non-virtual email addresses.
For example, if you created the email address bob@yourcustomdomain.com you might want to also have an email address such as contact@yourcustomdomain.com that automatically forwards to bob@yourcustomdomain.com.
Virtual email addresses don't get stored in their own inbox and don't have a login; they just automatically forward to the specified email address you choose.

Google Apps/Email

Please see our comprehesive FAQ for setting up email with Google Apps here.

Your own Email Server

Using your own email server is a similar setup process to that of Google Apps. We don't provide support for third party email services but you can create a ticket if you are having issues that your service provider cannot troubleshoot and we'll do our best to help.